Perspectives - Summer 2018

Can conflicts of interest and duty be managed?

Much of the Royal Commission’s approach appears to have been built around the question which is among the first the Commissioner poses in the Interim Report – Can conflicts of interest and duty be managed?

On Friday 28 September, Commissioner Kenneth Hayne handed down the interim report from the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services industry. And while the report didn’t provide any recommendations, it did raise a number of key questions for the industry.

Investment markets in 2019 are shaping up to present more potential risks than investors have experienced over the last, and more favourable, few years. This was the collective view of a panel of investment experts, who shared their insights at the IMAP Investment Forum in October.

The financial services industry needs to shift the conversation with clients from total wealth accumulation to drawing an income in retirement.

What does it take to build a winning managed account program? Undoubtedly, part of the formula is the time required to do it, the expense involved, the resources needed and the commitment by a business to see the process through.

In a post-Royal Commission world, Nicholas McGarrigle believes advisers will need to think critically about their technology needs across all steps of the planning process.

Stone & Chalk’s Marie-Anne Lampotang talks to Jayson Forrest about the transformation of financial services, which is being spearheaded by fintech innovation.

The investment management landscape is evolving quickly. Martin Morris and Matt Heine consider what this means for advisers in five years’ time.

How do you avoid a similar fate to the likes of once mighty brands like Kodak, SAAB and Borders Books, while remaining relevant and visible in today’s increasingly digital world?

Euan Sneyd considers what the rise in digital technology will mean to financial advisers and their clients, while also exploring some technology tools that can be implemented within an advice practice to streamline its offering.

In the wake of damaging revelations uncovered at the Royal Commission, technology can play an important role in helping the financial services sector renew trust with existing and new clients, writes Martin Morris.

By mapping your clients’ journey to the advice process, you can ensure your clients are getting optimum engagement at all their interactions and touchpoints with your business. Here are some tips from Netwealth for mapping your clients’ journey.